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FAQS

You’ve Got Questions - We’ve Got Answers

 

WHAT IS YOUR RETURN POLICY?

We accept returns within 24 hours from when items are purchased. You may contact us if you wish to exchange for a product of equal or lesser value. Please see more details on our policies page

DOES AYOCHA HAVE A PHYSICAL STORE IN KAMPALA?

No. We currently only run an online store that features 24/7 customer service availability. Please contact us if you have any questions

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

All orders that have fully been paid for are delivered within 1-2 working days.

HOW CAN I GET MY ITEM?

Our main collection point is on Tank Hill road in Muyenga and is available on saturdays & sundays only. To arrange collection please contact us via our order form. Alternatively, you can arrange delivery on weekends only. All deliveries within Kampala are made at an extra charge of Ugx.10,000.

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